Step 1
Surface partners will need to provide EndUser details with all
Surface orders.
Company:
Address:
Contact:
Email:
Phone:
End
Customer PO:
STAY PRODUCTIVE WITH EXTENDED PROTECTION
Maximise your investment to keep your Surface working for you. Get three or four years extended coverage and expert support for your company’s Surface devices. See below for our Surface extended hardware service plans for Commercial customers.
Standard | Extended Hardware Service (EHS) Plan | Extended Hardware Service Plus (EHS+) Plan | |
---|---|---|---|
Plan Essentials | |||
Service Plan Coverage | Included with device purchase | Purchased separately | Purchased separately |
Length of Plan | 2 years | 3 or 4 years | 3 or 4 years |
Activation | Activated from day device is received by customer | Can be added up to 45 days from the date of purchase | Can be added up to 45 days from the date of purchase |
Replacement / Exchange Timeline |
3-5 Working Days | 3-5 Working Days | Next Business Day^ for selected regions*. 3-5 working days for outside these regions |
Contact | Services Hub (microsoft.com) | ||
Coverage | |||
Manufacture defects for your Surface device including battery | |||
Device Replacement | |||
Prepaid return shipping | |||
Advance Exchange | |||
Support for your Business | |||
Set-up support | 90 days | 90 days | 90 days |
Surface Data Eraser tool | |||
Support for your Business | |||
Drive Retention^^ | N/A | Purchased separately | Included |
For further queries, contact the NZ Ingram Micro Surface team at
nzsurface@ingrammicro.com
* Allow 2-3 days delivery to rural addresses. NBD not available
for Surface Studio devices.
* Next Business Day Service information & coverage areas -
Surface | Microsoft Learn.
^^ Does not include Surface Go 3
** For DOA units (faulty within 30 days of invoice to end
customer) resellers should contact
rma@ingrammicro.co.nz
Upgrading to an EHS plan with NBD replacement means you get the added support of our dedicated, Auckland based team to help get you up and running again should something go wrong with your Surface Device.
Should your device require replacement, you also get the added
benefit of our Next Business Day Replacement service* where
your replacement device is sent to you on the next business
day.
Once you receive your replacement device, then
you send us back the faulty device, so you are never without
your Surface!
Credit: icons made by Freepik, and Eucalyp
from flaticon.
We know that there is nothing worse that the unforeseen
downtime of your device.
Upgrading to an EHS NBD
replacement warranty provides your customer with peace of
mind.
Ingram Micro will work with Microsoft to complete all Surface
extended warranty registration on behalf of the end customer.
Surface partners will need to provide EndUser details with all
Surface orders.
Company:
Address:
Contact:
Email:
Phone:
End
Customer PO:
If the order is keyed through for a warranty SKU only, our partners must list/provide Surface device serial number on the PO.
Once the device(s) is registered, our Surface partners and end customer will receive a confirmation email from Microsoft with warranty end date.