Surface Protection Plans

STAY PRODUCTIVE WITH EXTENDED PROTECTION

Extend the life of your Surface



Extend the life of your Surface

Maximise your investment to keep your Surface working for you. Get three or four years extended coverage and expert support for your company’s Surface devices. See below for our Surface extended hardware service plans for Commercial customers.

Protection Plans

  Standard Extended Hardware Service (EHS) Plan Extended Hardware Service Plus (EHS+) Plan
Plan Essentials
Service Plan Coverage Included with device purchase Purchased separately Purchased separately
Length of Plan 2 years 3 or 4 years 3 or 4 years
Activation Activated from day device is received by customer Can be added up to 45 days from the date of purchase Can be added up to 45 days from the date of purchase
Replacement /
Exchange Timeline
3-5 Working Days 3-5 Working Days Next Business Day^ for selected regions*. 3-5 working days for outside these regions
Contact Services Hub (microsoft.com)
Coverage
Manufacture defects for your Surface device including battery yes yes yes
Device Replacement
Prepaid return shipping yes yes yes
Advance Exchange yes yes yes
Support for your Business
Set-up support 90 days 90 days 90 days
Surface Data Eraser tool yes yes yes
Support for your Business
Drive Retention^^ N/A Purchased separately Included

For further queries, contact the NZ Ingram Micro Surface team at nzsurface@ingrammicro.com

* Allow 2-3 days delivery to rural addresses. NBD not available for Surface Studio devices.
* Next Business Day Service information & coverage areas - Surface | Microsoft Learn.
^^ Does not include Surface Go 3
** For DOA units (faulty within 30 days of invoice to end customer) resellers should contact rma@ingrammicro.co.nz

Get peace of mind with an EHS plan with Next Business Day (NBD) Replacement

Upgrading to an EHS plan with NBD replacement means you get the added support of our dedicated, Auckland based team to help get you up and running again should something go wrong with your Surface Device.

Should your device require replacement, you also get the added benefit of our Next Business Day Replacement service* where your replacement device is sent to you on the next business day.

Once you receive your replacement device, then you send us back the faulty device, so you are never without your Surface!

Credit: icons made by Freepik, and Eucalyp from flaticon.

We know that there is nothing worse that the unforeseen downtime of your device.

Upgrading to an EHS NBD replacement warranty provides your customer with peace of mind.

Warranty registration process

Ingram Micro will work with Microsoft to complete all Surface extended warranty registration on behalf of the end customer.

1

Step 1

Surface partners will need to provide EndUser details with all Surface orders.

Company:
Address:
Contact:
Email:
Phone:
End Customer PO:

2

Step 2

If the order is keyed through for a warranty SKU only, our partners must list/provide Surface device serial number on the PO.

3

Step 3

Once the device(s) is registered, our Surface partners and end customer will receive a confirmation email from Microsoft with warranty end date.