Warranty

Extend the life of your Surface

Maximise your investment to keep your Surface working for you. Get three or four years extended coverage and expert support for your company’s Surface devices. See below for our Surface extended hardware service plans for Commercial customers.

Protection Plans

	Standard	Extended Hardware Service (EHS) Plan	Extended Hardware Service Plus (EHS+) Plan
Plan Essentials
Service Plan Coverage	Included with device purchase	Purchased separately	Purchased separately
Length of Plan	2 years	3 or 4 years	3 or 4 years
Activation	Activated from day device is received by customer	Can be added up to 45 days from the date of purchase	Can be added up to 45 days from the date of purchase
Replacement / Exchange Timeline	5-8 Working Days ^#	5-8 Working Days ^#	Next Business Day^ for selected regions*. 3-5 working days for outside these regions
Contact	Services Hub (microsoft.com)
Coverage
Manufacture defects for your Surface device including battery
Device Replacement
Prepaid return shipping
Standard Exchange
Advanced Exchange
Support for your Business
Set-up support	90 days	90 days	90 days
Surface Data Eraser tool
Support for your Business
Drive Retention ^{^^}	N/A	Purchased separately	Included

For DOA units (faulty within 90 days of invoice to end customer) resellers should contact rma@ingrammicro.co.nz
For further queries, contact the NZ Ingram Micro Surface team at nzsurface@ingrammicro.com

# From Microsoft receipt of faulty device
^ Allow 2-3 days delivery to rural addresses. NBD not available for Surface Studio devices.
* Next Business Day Service information & coverage areas - Surface | Microsoft Learn.
^^ Does not include Surface Go 4

Warranty registration process

Ingram Micro will work with Microsoft to complete all Surface extended warranty registration on behalf of the end customer.

1

Step 1

Surface partners will need to provide EndUser details with all Surface orders.

Company:
Address:
Contact:
Email:
Phone:
End Customer PO:

2

Step 2

If the order is keyed through for a warranty SKU only, our partners must list/provide Surface device serial number on the PO.

3

Step 3

Once the device(s) is registered, our Surface partners and end customer will receive a confirmation email from Microsoft with warranty end date.

Surface Protection Plans